• Incorrect Display

  Incorrect Outgoing Display Number on iMessage Are other iOS users you send iMessages to saying they don’t see your expected outgoing display number? This can happen when iMessage has stored a different number for your Apple ID because: Your telephone number was ported from a different carrier and your iPhone number changed from a temporary number. A recent number change Your Apple ID is linked to more than one device/phone number. Run through the following steps to solve the isPopular

• Data Issues

  How to Fix Wireless Cellphone Data Issues Step 1: Restart your phone. Try turning your phone off and waiting for 30 seconds before turning it back on. Sometimes this can help. Step 2: Check that your WiFi is turned off. The following steps will help you turn the WiFi off on your phone. This will help confirm that the problem is with the cellular data and not the WiFi connection. Apple iPhone: Select Settings. Select WiFi. Toggle off the switch beside WiFi so the swiSome readers

• Cannot Send or Receive Picture Text

  Cannot Send or Receive Picture Text If you are having problems with picture text messages and cannot send, receive, or both, please follow the steps below. Step 1: Restart your phone Try turning your phone off and waiting for 30 seconds before turning it back on. Sometimes this can help. Step 2: Ensure your MMS option is turned on (iPhone Only) Picture message, also known as MMS, is an option on the iPhone that can be turned off. To make sure it is on, please follow the steps beFew readers

• Poor Signal/Service

  Poor Signal/Service on Cell Phone Step 1: Check coverage map Please visit our coverage map to check the wireless coverage in your area. Even if you did have a full signal before, make sure to double check. Step 2: Verify if the issue is occurring in a single location or multiple locations If you’re experiencing a poor signal in only one location, please skip this step. If you’re experiencing a poor signal on yoFew readers

• Cannot Make Forward

  Why's my call forwarding not working? If you hear a recording that sounds like this, "Your call cannot be completed as dialed" then it's possible you are dialling the number incorrectly. Your phone may have been forwarded to a number that isn't in service. Or it's forwarded to a 6- or 11-digit number instead of 7 or 10. 10-digit dialling is required... you must enter the area code and phone number to correctly set up the call forwarding service.Few readers

• iPhone No receive message

  Can’t Receive Messages after Switching from an iPhone Just changed from an Apple device and can’t receive messages from iOS users? This can happen if your number is still linked to your Apple ID and iMessage. To fix this, do one or both of the following. Tap Settings. Tap Messages. Toggle to turn off iMessage. Go back to Settings. Tap FaceTime. Toggle to turn off FaceTimeFew readers

• Dropped calls

  Dropped calls on your cell phone Having issues with dropped or incomplete calls? The troubleshooting steps below can help solve this problem. Step 1: Check if you’re in an Extended Coverage area. If you’re on a call while entering an Extended Coverage area, your phone will drop the call when it switches over. Once you see EXT appear on your device screen, you can call back to complete your call. Step 2:Few readers

• Unable to view website

  Unable to view website on wireless device The following steps explain what to do if you can’t browse a specific website on your wireless device Step 1: Check the website on another device. First, make sure the issue isn’t with the website itself. Use another device to try to visit the website and see if the same problem occurs. If it does, the issue may be with the website and not your device. Step 2: Clear the cookies and cache on your wireless device. The next thing to do is clFew readers

• Rogers APN Settings

  Rogers APN Settings Here is how to program your Access Point Name (APN) settings on a wireless device for functionality on the Rogers Wireless Network.Few readers

• Cannot Send Text

  Cannot Send Text Messages If you are having any issues with sending text messages, please follow the troubleshooting steps below Step 1: Restart your phone Try turning your phone off and waiting for 30 seconds before turning it back on. Sometimes this can help. Step 2: Check the length of your message If the message is over 160 characters long, it will be split into two messages and become a Multimedia Message (MMS). This feature does not use data, but still requires that cellFew readers

• Fix crashing apps

  Fix crashing apps on an Android device If you’re experiencing a problem with apps crashing on an Android device as of March 23, 2021, follow these steps to fix the issue. Open the Google Play Store app on your device. In the Google Play Store app, search for the Android System WebView app and tap it (do not select the Beta, Dev, or Canary versions). Tap Update. If there’s no Update option, skip this step. In the Google Play StorFew readers

• No service

  No service on a cell phone Step 1: Check if other phones are having issues If other phones in your home are having issues with their Rogers service there could be a network outage in your area. Step 2: Use our coverage map You can use our coverage map to check the wireless signal in your area. Step 3: Restart your phone Try turning your phone off and waiting for 30 seconds before turning it back on. SometimFew readers

• Cannot Make Calls

  Cannot Make Wireless Calls If you are having issues making calls on your phone, please follow the troubleshooting steps below. Step 1: Restart your phone. Try turning your phone off and waiting for 30 seconds before turning it back on. Sometimes this can help. Step 2: Ensure your Caller ID is showing. Other phones may block unknown or unidentified callers. Use the following steps to make sure your Caller ID is not turned off. Apple iPhone: Select Settings. Select Phone.Few readers

• iPhone stuck 'Searching'

  iPhone stuck 'Searching' Your iPhone will briefly display a ‘Searching’ status at the top its screen when first turned it on as it searches for a wireless network.When this searching persists, you’ll notice that your iPhone won’t get a wireless signal. The troubleshooting steps below can help. Step 1: Reset your iPhone’s network settings Sometimes a phone’s network settings can be corrupted, which can lead to service issues. Resetting your network settings might help. Select SettFew readers

• Cannot Receive Text

  Cannot Receive Text Messages If you are having any issues with receiving text messages, please follow the troubleshooting steps below. Step 1: Restart your phone Try turning your phone off and waiting for 30 seconds before turning it back on. Sometimes this can help. Step 2: Check if the number is blocked. Check to see if the number is blocked on your phone. Apple iPhone: Select Settings. Select Messages. Select Blocked Contacts. Check if the number you are having iFew readers

• Network Help & Outages

  Network Outages View possible outages in your region below for Internet, TV, Home Phone or Mobile services. British Columbia region Region includes: Abbotsford, Armstrong, Burnaby, Campbell River, Castlegar, Chilliwack, Colwood, Coquitlam, Courtenay, Cranbrook, Dawson Creek, Delta, Duncan, Enderby, Fernie, Fort St. John, Grand Forks, Greenwood, Kamloops, Kelowna, Kimberley, Langford, Langley, Maple Ridge, Merritt, Mission, Nanaimo, Nelson, New Westminster, North Vancouver, ParksvilFew readers

• "network busy"

  What should I do if I see "network busy" when trying to make a call? "Network busy" means your device can’t secure a channel due to network congestion. It’s also possible there is a wireless network outage affecting service in your area. To find out if there’s a wireless network outage, please visit the Network Help & Outages page. You can also try turning the phone off and then on again, check if the number you are trying to dial is correct, and if you are dialing 10 digits, not 7 diFew readers

• Poor Voice Quality

  Poor Voice Quality on Wireless Calls Audio issues like calls cutting in and out, distorted and unclear calls, or one-way audio may be fixed with some of the troubleshooting steps below. Step 1: Clear any debris or dust. The first thing to do is to ensure there is nothing obstructing the speaker or microphone area of your phone. If you’re using a phone case, remove it and use a dry tissue to wipe down the phone. Make a test call to see if this fixes the issue. Step 2: Check coverFew readers