Transfer your existing Canadian number to Rogers

We’ve made it easy to bring your phone number to Rogers from another Canadian service provider. Follow the steps below to get started.

To get started you’ll need:

• Your previous carrier SIM card still active in a phone
• Your new active Rogers SIM card or eSIM
• Your temporary Rogers number

There are two ways to complete your number port:

1. In your self-serve MyRogers account.  Follow the steps below to complete it in your MyRogers account.
2. Call in to Rogers customer care at 1-844-776-4377

Please note the following information before starting your number port:

• Customers porting into Rogers from a personal account will receive an SMS from their existing carrier requiring them to respond within a short time-period to approve the port-in request.
• The porting number must have active service (not cancelled or suspended) and be able to receive text messages with the old provider in order to port. If the number is currently not active or for any reason cannot receive text messages, you may need to call your previous carrier to reactivate it first.
• Once the phone number port has been completed successfully to Rogers, your phone line will automatically be cancelled with your previous service provider. Do not cancel it prior to completing your port-in request. Rogers is not responsible for any cancellation or device financing payout fees charged by your previous service provider.
• If you are porting from a corporately owned account: It is required that any port protection is removed if you are porting from a corporate account prior to attempting a port to Rogers.

How to proceed to port-in

1. Sign in to your MyRogers account.

2. Choose the temporary number you’re replacing, then select Manage.
3. Click the Transfer my existing phone number link in the blue banner on your Rogers dashboard or from the My wireless plan section.

4. Enter your existing Canadian phone number, then select Check eligibility to confirm that it’s eligible to transfer to Rogers. If it’s eligible, you’ll get a confirmation message.

5. Enter your details from the other service provider then select Continue.

If you’re transferring a mobile number : 

Enter at least one of the following:   (You don’t need all 3 to proceed)

• Your account number
• Your password or PIN
• The ESN or IMEI number of your current wireless device. Click the I-icon for steps on how to find this.

If you’re transferring a landline, enter your billing name and service address. The account for your other service provider must be under the same last name as your Rogers account.

6. Review the details of your transfer and  check the consent box to authorize Rogers to transfer your number on your behalf. Then, select Submit

7. You’ll get a confirmation when your request has been successfully submitted.

If you’re transferring a mobile number:

• You’ll also get a text message on the number you want to transfer. Reply Yes to the text within 90 minutes of receiving it to complete your transfer. If you don’t do this, your request will be cancelled. You’ll need to restart the process again to transfer your number.
• We’ll complete your transfer within 2.5 hours and send you a text message when the transfer is complete. If you don’t get a text after this time, restart your device.
• You can check the status of your transfer on your MyRogers Wireless dashboard.

If you’re transferring a landline, we’ll complete your transfer within 2 business days.

Updated on: 21/11/2025