FAQs Rogers

My transfer isn’t complete yet. Was it cancelled?

The transfer will be cancelled if:

• You reject the request by replying No.
• You fail to respond to the text message within 90 minutes.
• The information you provided is incorrect or not valid.

You must have your previous carrier’s SIM card in your phone to get the text message. If you don’t reply in time, contact us and we’ll send a new transfer request.

Can I keep my phone number if I move to a different city?

It’s possible to transfer your number outside your original local calling area. It’s important to be aware that all outgoing and incoming calls outside your former local calling area will be considered long distance. All applicable long distance charges will apply.

What if I need to do a landline-to-wireless transfer?

• Landline-to-Wireless transfers may take longer depending on the complexity of the number transfer from your current provider.
• If you have an alarm system connected to your landline, you must deactivate it before the transfer.
• If you’re with an internet service provider that connected you to the internet through the telephone line, your previous provider will deactivate this service.

Can I keep my phone, or should I get a new one?

It’s completely up to you! Both options are available.

• If you bring your own phone to Rogers, you’ll need to get a Rogers SIM card.
• You can also get a new phone when you order from us.

You’ll receive a temporary number with your new Rogers service and then can proceed with the port in instructions.

Will my existing Rogers voicemail reset during the number transfer process?

Your voicemail service might be reset during the transfer. It’s best to retrieve all your messages before starting a transfer request

If you set up your Rogers voicemail (i.e. recorded a greeting) before your number was transferred, you’ll need to set it up again after the number is transferred.

Updated on: 21/11/2025