Network Outages

View possible outages in your region below for Internet, TV, Home Phone or Mobile services.

[British Columbia region]

Region includes: Abbotsford, Armstrong, Burnaby, Campbell River, Castlegar, Chilliwack, Colwood, Coquitlam, Courtenay, Cranbrook, Dawson Creek, Delta, Duncan, Enderby, Fernie, Fort St. John, Grand Forks, Greenwood, Kamloops, Kelowna, Kimberley, Langford, Langley, Maple Ridge, Merritt, Mission, Nanaimo, Nelson, New Westminster, North Vancouver, Parksville, Penticton, Pitt Meadows, Port Alberni, Port Coquitlam, Port Moody, Powell River, Prince George, Prince Rupert, Quesnel, Revelstoke, Richmond, Rossland, Salmon Arm, Surrey, Terrace, Trail, Vancouver, Vernon, Victoria, West Kelowna, White Rock, Williams Lake and nearby communities.

Service Interruption | Some parts of Vancouver (Downtown)

Impacted services: Internet, TV, Home Phone

Cause: Hydro outage in area

Current status: On hold, awaiting next update (updated 2:30 p.m. PT)

To determine if an outage is affecting your services, check your account on the MyRogers (Shaw) website or the MyRogers (Shaw) App and look for an alert banner.

• On hold, awaiting next update (updated 8:00 a.m. PT)
• On hold, awaiting next update (updated 12:00 p.m. PT)

Service Interruption | Some parts of Kelowna (South Pandosy - KLO)

Impacted services: Internet, TV, Home Phone

Cause: Technical

Current status: Service restored (updated 2:00 p.m. PT)

To determine if an outage is affecting your services, check your account on the MyRogers (Shaw) website or the MyRogers (Shaw) App and look for an alert banner.

• Technical teams are investigating (updated 11:16 a.m. PT)

Planned Maintenance

Planned maintenance | Oct 9 - Victoria (Victoria West)

Impacted services:  Internet, TV, Home Phone (including 911 calls)

Expected Start: Oct 9 - 10:00 p.m. PT

Cause: Network Upgrades

Current status: This interruption is expected to last approximately eight hours. Service will be restored automatically when the maintenance is complete

To determine if an outage is affecting your services, check your account on the MyRogers (Shaw) website or the MyRogers (Shaw App) and look for an alert banner.

Planned maintenance | Oct 9 - Squamish, Brackendale

Impacted services:  Internet, TV, Home Phone (including 911 calls)

Expected Start: Date - 12:00 a.m. PT

Cause: Network Upgrades

Current status: This interruption is expected to last approximately six (6) hours. Service will be restored automatically when the maintenance is complete.

To determine if an outage is affecting your services, check your account on the MyRogers (Shaw) website or the MyRogers (Shaw App) and look for an alert banner.

Planned maintenance | Oct 9 - Duncan, Saltair, Crofton, Chemainus, Youbou, Maple Bay, Shawnigan Lake, Cobble Hill, Lake Cowichan

Impacted services:  Internet, TV, Home Phone (including 911 calls)

Expected Start: Oct 9 - 12:00 a.m. PT

  Cause: Network Upgrades

Current status: This interruption is expected to last approximately six (6) hours. Service will be restored automatically when the maintenance is complete.

To determine if an outage is affecting your services, check your account on the MyRogers (Shaw) website or the MyRogers (Shaw App) and look for an alert banner.

Planned maintenance | Oct 9 - Vancouver (UBC)

Impacted services:  Internet, TV, Home Phone (including 911 calls)

Expected Start: Oct 9 - 4:00 a.m. PT

Cause: Network Upgrades

Current status: This interruption is expected to last approximately three (3) hours. Service will be restored automatically when the maintenance is complete.

To determine if an outage is affecting your services, check your account on the MyRogers (Shaw) website or the MyRogers (Shaw App) and look for an alert banner.

Updated on: 21/11/2025