First Email from Rogers

After creating your account or completing a hardware upgrade, you will receive an initial email from Rogers. However, this initial email may not fully reflect your final pricing, as it only displays the Manufacturer’s Suggested Retail Price (MSRP) for your plan and device.

Any applicable discounts through the Rogers Preferred Program will not be shown at this stage.

Rest assured, these discounts will be applied to your plan and device shortly after activation or upgrade. Once the process is complete, you will receive a confirmation email from us, along with a contract outlining your final pricing, inclusive of all applicable discounts.

Understanding Your First Bill

Your first bill may be higher than your standard monthly bill due to:

• Partial charges covering the period between your activation date and your billing date.
• A Setup Service Fee, which applies to each new activation or upgrade.
• Any applicable one-time credits, such as for the Setup Service Fee, may not appear on the first bill. This will be applied within three billing cycles to your account and will reflect in the Page 2 Additional Adjustments section if it’s one-time.

Rogers App & Rogers.com

Until your next billing cycle begins, the Rogers App and Rogers.com may not display your updated plan details. The price shown may reflect the MSRP rather than your discounted rate, as the discount is applied as a separate feature specifically for employees or members of your organization.

Updated on: 21/11/2025