Change my Physical SIM using Fido.ca

1. Sign in to your Fido My Account.
2. Select Change SIM. We’ll send a verification code to the number that you’ve selected.
3. Enter the verification code you received on your device, then select Continue.
4. Under Enter your new SIM card details, select Physical SIM.
5. Enter the 20-digit SIM number of your new SIM card then select Save and Continue.
6. Review the details then select Proceed to confirmation.
7. Restart your device then select Done to activate your SIM.

How to find your SIM card number

The ICCID is the identification number of your SIM card. It’s a unique 20-digit number printed on your SIM card that starts with 89302.

You can also find your SIM card number in your device settings:

iOS:

1. Select Settings.
2. Select General.
3. Select About.
4. Scroll down until you see the ICCID number.

Android:

It’s best to turn off your phone and take the SIM card out. You’ll see the SIM card number on the card itself as most Android devices don’t have a way to find the SIM card number using the phone’s settings.

Updated on: 21/11/2025