eSIM FAQs

What is an eSIM

An eSIM is a digital SIM that lets you activate a mobile plan without having to use a physical SIM card. If your device supports Dual SIM, you can use an eSIM is to allow two lines or more on it.

Can I use an eSIM?

You can use an eSIM if you are on a Rogers mobile plan and have an eSIM compatible device: Enter *#06# on your keypad to see a list of your device information. If you see EID in the list, then your device is eSIM compatible.

How do I get an eSIM?

When you place an order through our portal or website, you can request an eSIM with an eligible device or during a “bring your own device” activation. We will send you the eSIM digitally with completion of your order. Please check your closed order or emails for your eSIM information.

If you are not making an order to include an eSIM with, you can purchase one in any Rogers branded store.

What is Dual SIM?

Dual SIM offers the convenience of having two or more phone numbers on a single device. You can have separate personal and business numbers, or add a second line when travelling internationally.

The phone numbers can be on the same account, on different accounts, or from different carriers.

Which Devices support Dual SIM?

This is the list of devices that support Dual SIM:

• iPhone XS/XR onwards
• Google Pixel 3 onwards
• Samsung Galaxy S21 series onwards
• Samsung Galaxy Note series onwards
• Samsung Z Fold/Flip4 onwards
• Motorola Razr+

Updated on: 21/11/2025