Question 1

Incorrect Display

Accepted Answer

Incorrect Outgoing Display Number on iMessage

Are other iOS users you send iMessages to saying they don’t see your expected outgoing display number? This can happen when iMessage has stored a different number for your Apple ID because:

Your telephone number was ported from a different carrier and your iPhone number changed from a temporary number.
A recent number change
Your Apple ID is linked to more than one device/phone number.

Run through the following steps to solve the issue.

Are other iOS users you send iMessages to saying they don’t see your expected outgoing display number? This can happen when iMessage has stored a different number for your Apple ID because:

Your telephone number was ported from a different carrier and your iPhone number changed from a temporary number.
A recent number change
Your Apple ID is linked to more than one device/phone number.

Run through the following steps to solve the issue.

Turn iMessage off.

Tap Settings.
Select Messages.
Toggle iMessages to Off

Turn FaceTime off.

Tap Settings.
Select FaceTime.
Toggle FaceTime to Off.

Restart the device.
Toggle both iMessage and FaceTime On.
Send someone a text message to confirm if issue has been resolved.

If issue persists, continue to next step.

Sign out from iMessage / FaceTime

Tap Settings
Tap Messages then select Send & Receive. If there are multiple phone numbers on this screen, make sure that the one you want to display is sele

Question 2

Data Issues

Accepted Answer

How to Fix Wireless Cellphone Data Issues

Step 1: Restart your phone.

Try turning your phone off and waiting for 30 seconds before turning it back on. Sometimes this can help.

Step 2: Check that your WiFi is turned off.

The following steps will help you turn the WiFi off on your phone. This will help confirm that the problem is with the cellular data and not the WiFi connection.

Apple iPhone:

Select Settings.
Select WiFi.
Toggle off the switch beside WiFi so the switch is no longer green.

Android: If the WiFi icon is in your Quick Settings bar:

On the main screen, swipe down from the top of the screen with your finger. This should show your notifications and the Quick Setting bar.
If WiFi is turned on, the WiFi icon should be lit up. Tap the icon to turn off WiFi.

If you don’t have the WiFi icon in your Quick Settings bar:

Select Settings from your app list.
In Settings, select Connections (on different software versions, this may be called Network and Internet).
Toggle WiFi off so it isn’t showing any color.

With the WiFi turned off, try to browse to a few different websites. If browsing works with WiFi turned off, your WiFi connection may be causing your browsing issue.

| Note: While every Android model is slightly different, most will follow this basic formula.

Step 3: Confirm your smartphone has a strong cellular signal.

If your smartphone has poor signal (1–2 bars) or no signal at all, this could be the cause of y

Question 3

[Rogers] Voicemail Setup

Accepted Answer

New Voicemail Setup

${color}[#067edb](iPhone Visual Voicemail setup)

The following steps explain how to set up and initiate the wireless visual voicemail (VVM) service on an Apple iPhone.

Set Up VVM Password:

Tap Phone.
Tap Voicemail.
You will be prompted to create a voicemail password.
Tap Save.
Re-enter password and tap Save to confirm.

Set Up VVM Greeting:

Tap Phone.
Tap Voicemail.
Tap Greeting.
Tap Custom.
Tap Record to being recording.
Tap Stop when completed. Tap Play to listen to the greeting.
Tap Save.

${color}[#067edb](New voicemail setup (regular voicemail))

Follow these steps to set up wireless voicemail for the first time:

To access your voicemail, hold down the number 1 on your keypad.
When prompted, enter the 4-digit password that was provided to you in a text message when you initially activated your device or added voicemail to your plan (the default is the last 4 digits of your phone number).
Follow the prompts to set up a new password and personalize your greeting (or you can use the default message)

Saving voicemails before a transfer/plan change

|| Voicemail Wipe It is important to know that when you transfer to a new account, change your plan, or get new services, your previous voicemail inbox will be wiped and reset even if you are using the same device.

${color}[#067edb](Saving voicemails on your iPhone)

Voicemail files are not automatically backed up or saved on your iPhone. Yo

Question 4

[Rogers] FAQs

Accepted Answer

FAQs Rogers

${color}[#067edb](My transfer isn’t complete yet. Was it cancelled?)

The transfer will be cancelled if:

You reject the request by replying No.
You fail to respond to the text message within 90 minutes.
The information you provided is incorrect or not valid.

You must have your previous carrier’s SIM card in your phone to get the text message. If you don’t reply in time, contact us and we’ll send a new transfer request.

${color}[#067edb](Can I keep my phone number if I move to a different city?)

It’s possible to transfer your number outside your original local calling area. It’s important to be aware that all outgoing and incoming calls outside your former local calling area will be considered long distance. All applicable long distance charges will apply.

${color}[#067edb](What if I need to do a landline-to-wireless transfer?)

Landline-to-Wireless transfers may take longer depending on the complexity of the number transfer from your current provider.
If you have an alarm system connected to your landline, you must deactivate it before the transfer.
If you’re with an internet service provider that connected you to the internet through the telephone line, your previous provider will deactivate this service.

${color}[#067edb](Can I keep my phone, or should I get a new one?)

It’s completely up to you! Both options are available.

If you bring your own phone to Rogers, you’ll need to get a Rogers SIM card.
You can also get a new pho

Question 5

Pre-Authorized Debit

Accepted Answer

Pre-Authorized Debit with MyRogers

${color}#067edb

Sign in to MyRogers.
Select Billing & Payment.
Select Set up Automatic Payments
Select the "Use bank account for automatic payments" option
Enter your payment information in the fields provided. It may take up to 1 full billing cycle for your first pre-authorized bill payment withdrawal. If you have a balance due on your account, you can make a one-time payment to avoid late payment fees.
Select Continue.
Accept the Terms and Conditions and click "Submit".

Your payment details will be available in your MyRogers Payment History. It may take 1 business day for your payment history to update.

If your payment is declined, we'll send you an email so you can update your payment information

${color}[#067edb](MyRogers App)

Open the MyRogers app and sign in.
Tap the menu icon and select PAYMENT.
Tap CHANGE PAYMENT METHOD.
Select Pre-Authorized Chequing, and then enter your payment information in the fields provided.
It may take up to one full billing cycle for your first pre-authorized payments withdrawal. If you have a balance due on your account, you can make a one-time payment to avoid late payment fees.
Tap SAVE PAYMENT METHOD.

Your payment details will be available in your MyRogers Payment History. It may take 1 business day for your payment history to update.

If your payment is declined, we'll send you an email and SMS so you can update your payment info

Question 6

[Fido] Porting Number

Accepted Answer

Steps to transfer my phone number to Fido

Sign in to your Fido My Account.
Choose the temporary number you’re replacing, then select View Usage & Manage. If you aren’t sure what your temporary number is, check the Fido service agreement you received when you activated your service.
Select the Transfer my existing phone number from the Quick Actions section.
Enter your existing Canadian phone number, then select Check eligibility to confirm that it’s eligible to transfer to Fido. If it is, you’ll get a confirmation message.

|| Important! Don’t cancel your current service or remove your SIM card from your device. The phone number you’re transferring to Fido must be active to complete your transfer. Your existing service gets cancelled automatically when the transfer is finished. Any saved voicemails will be erased.

If you’re transferring a mobile number, enter at least one of the following and select Continue:

Your account number with your other service provider
Your password or PIN for your account with your other service provider
The ESN or IMEI number of your current wireless device. Click the I-icon for steps on how to find this ![](https://storage.crisp.chat/users/helpdesk/website/-/f/7/c/6/f7c655d705b1c000/2025-10-08-153749

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